Terms & Conditions

1. General

These terms and conditions are drawn up in accordance with the regulations concerning consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codex for online and electronic commerce. The online store Sweet-shop.si (hereinafter referred to as the "online store") is managed by Amazona d.o.o., a provider of electronic commerce services (hereinafter referred to as the "Merchant"). By registering in the online store, the visitor obtains a username, which corresponds to their email address, and a password that is set by the user. The username and password unambiguously identify and connect the user with the provided information. By registering, the visitor confirms and guarantees that they are an adult, fully capable of acting. Upon registration, the visitor becomes a user and gains the right to make purchases. Upon purchasing a product, the user becomes a buyer. These terms and conditions define the operation of the online store, the rights and obligations of the visitor, user, and buyer, and the business relationship between the Merchant and the user as a buyer of products offered by the online store.

2. Availability of Information

The Merchant commits to always providing the user with the following information:

  • details of the Merchant's identity (mainly the company name, registered office, and registration number);

  • contact information enabling the user to quickly and efficiently communicate with the Merchant (email address, phone number, etc.);

  • information about the essential characteristics of the products or services offered by the online store, including after-sales services and warranties;

  • information on product or service availability from the online store;

  • the method and conditions of delivery of products or execution of services, especially the delivery location and time;

  • information on payment methods;

  • details about the duration of offers in the online store;

  • information about the period during which the user can still withdraw from the contract and the conditions for withdrawal;

  • information on the return of products and, if applicable the cost of such return for the user;

  • details on the complaint procedure and the contact person for user complaints.

3. Product Offers, Delivery Time, and Collection

The online store's product offer frequently and quickly changes and updates due to the nature of online business. The delivery time for products in stock is 3 working days for delivery addresses in Slovenia, unless GLS delivers later to a specific address (see section 10). Delivery time for other countries of EU is 3-5 working days.. Each product is available within a reasonable time frame. When placing an order, the user can choose from the following collection methods:

Cash on Delivery: in this case, postage costs also apply.

4. Payment Methods

The Merchant provides the following payment methods for purchases from the online store:

  • Cash on delivery  (not applicable for Austria, Bulgaria and Germany), in which case the online price applies (see section 5);

  • Advance payment via bank transfer to the Merchant's account after an invoice or proforma invoice is issued, in which case the online price applies (see section 5);

  • Credit or debit card payments via Stripe Payments.

5. Prices

The online price applies to all registered users of the Merchant's online store. Surcharges may apply depending on the chosen payment method (see section 4). All prices in the online store are in euros and include VAT unless explicitly stated otherwise. The prices listed do not include delivery costs (see sections 3 and 9). All prices are valid only for electronic orders placed through the online store. Prices apply at the time the order is placed and are subject to change without prior notice. Despite the Merchant's efforts to provide accurate and up-to-date information, pricing errors may occur. If the price is incorrect, or if the price changes during order processing (from the time the order is placed until it is confirmed), the Merchant will:

  • Notify the user (buyer) of the new prices, giving them the option to change or cancel their order, or confirm the order with the updated prices without any additional costs, or;

  • Allow the user (buyer) to withdraw from the purchase, offering a solution that is mutually beneficial and satisfactory.

6. Order Process

6.1. Technical Steps Leading to the Purchase Agreement

During the purchase process, the user (buyer) follows these steps:

  • Login to the online store using an email address or username and password (if the user has already created an account—see section 1);

  • Search for a specific product from the product offerings;

  • Select the product for purchase;

  • Add the selected product to the shopping cart;

  • Specify the quantity of the product to be purchased in the shopping cart;

  • Review the price of the selected product in the desired quantity, including VAT if applicable;

  • Select a delivery method for the product (see sections 3 and 9);

  • Choose a payment method (see section 4);

  • Review the order with the selected delivery method and delivery charges, if applicable, and;

  • Confirm and submit the order, thus completing the purchase (see sections 6.3 and 6.4).

6.2. Technology for Identifying and Correcting Errors Before Placing the Order

Before submitting the order, the user (buyer) can:

  • View and review which products have been added to the shopping cart;

  • View and review the price of each product and the total price for the selected quantity of each product;

  • Change the selected quantity of a product and calculate the new price for the updated quantity;

  • Remove selected products that they do not wish to purchase from the shopping cart, and;

  • Review the applicable tax based on the tax rate for the selected product and its price (the taxable base).

Before confirming the order, the user (buyer) can:

  • Change the selected delivery method;

  • Change the selected payment method, and;

  • Review and confirm individual changes.

6.3. Order Received

After submitting the order, the user (buyer) will receive an email notification from the Merchant stating that the order has been received. Within 1 hour of receiving this notification, the user (buyer) has the opportunity to cancel the order without any consequences. After submitting the order, the user (buyer) cannot change the order contents. The user (buyer) can always access detailed information about the status and contents of each order in their profile on the Merchant's website.

6.4. Order Confirmed

If the user (buyer) does not cancel the order, the order will proceed for further processing. The Merchant reviews the order, verifies the availability of the ordered products, and confirms or rejects the order, providing a reason. To ensure accurate delivery, the Merchant may contact the user (buyer) via the provided telephone number. Upon confirming the order, the Merchant informs the user (buyer) via email about the expected delivery date. The purchase agreement for the ordered products between the user (buyer) and the Merchant becomes irrevocably binding at this point (see section 7).

6.5. Goods Shipped

The Merchant will prepare and ship the ordered products within the agreed-upon time and notify the user (buyer) via email. In the email, the Merchant will also inform the user (buyer) about the return policy and provide contact information for addressing complaints or delays in delivery.

7. Purchase Agreement

The Merchant will issue a written invoice to the user (buyer) that itemizes costs and includes information on the right to withdraw from the purchase and return the purchased product, if necessary and possible. The purchase agreement in the form of a purchase order is stored electronically on the Merchant's server. The purchase agreement is concluded in Slovenian. The purchase agreement between the Merchant and the user (buyer) is concluded when the Merchant confirms the order (see section 6.2). From that moment on, all prices and other purchase conditions are fixed and apply to both the Merchant and the user (buyer).

8. Right to Withdraw from Purchase, Return of Products
The user (buyer) has the right to notify the Merchant via the contact email address [email protected] within 14 days from the date of receipt of the ordered products that they are withdrawing from the purchase agreement, without needing to provide a reason for such a decision. Returning the purchased products to the Merchant within the withdrawal period is considered notification of withdrawal. The only cost that the user (buyer) bears due to the withdrawal from the purchase agreement is the cost of returning the products to the Merchant. The purchased products must be returned to the Merchant no later than 30 days from the date of sending the withdrawal notice. The products must be returned undamaged, in their original packaging, and in unchanged quantity, unless the products are destroyed, spoiled, lost, or their quantity has decreased without the user's (buyer's) fault. If the postal package, with which the user (buyer) received the ordered products, is physically damaged, missing content, or shows signs of having been opened, the user (buyer) must initiate a complaint procedure with the GLS delivery service (see point 15). The option for return does not apply to software, audio, and video carriers or if the user (buyer) has opened the security seal. For returned products, the Merchant will refund the amount paid to the user (buyer) as soon as possible, but no later than 30 days from receiving the withdrawal notice, while any used promotional codes and other discounts will not be refunded to the user (buyer). The refund will be made to the personal or transaction account of the user (buyer). The Merchant will return the used gift card in the form of a credit note.

9. Delivery
The Merchant will deliver the ordered products to the user (buyer) within the agreed timeframe. The Merchant's contractual partner for delivery is GLS. The Merchant reserves the right to choose another delivery service if it can fulfill the order more efficiently. In the case of cash on delivery, the buyer also pays for postal costs.

If the buyer does not accept the delivered goods or package and it is returned to our warehouse or the sender's address, the buyer agrees to bear the postage and return costs.

If the return and postage costs are not paid within the prescribed time, we reserve the right to charge additional costs or require the customer to pay interest in accordance with our terms of business.

10. Sale of Goods with Expired Shelf Life
Foodstuffs marked with a minimum durability date (snacks fall into this category) are not considered perishable goods and can be marketed even after this date (provided they meet all other food regulations).

The minimum durability date is indicated on the goods with the words “minimum durability date”.

Food is also safe to use after this date if storage instructions are followed and the packaging is not damaged; however, it may begin to lose taste and texture.

(All regulations on special requirements for labeling and presenting pre-packaged foods)

All products that have passed their minimum durability date are placed in a separate category (OUTLET and 1+1 FREE), where the title and description indicate the expiration date (minimum durability date).

11. Child Protection
The Merchant does not accept orders from anyone they know or suspect to be a child without having explicit permission from their parents or guardians. The Merchant does not offer free access to products or services that are harmful to children in the online store. Without explicit permission from parents or guardians, the Merchant will not collect any personal data regarding children, nor will it disclose information received from children to third parties, except to parents or guardians. Any communication directed at children will be appropriate for their age and will not exploit children's trust, lack of experience, or sense of loyalty.

12. User Reviews and Product Ratings
Reviews, comments, and product ratings provided by users or visitors are part of the functionality of the online store and are intended for the user community. The Merchant is not responsible for the content of reviews, comments, and product ratings provided by users or visitors. The Merchant will review the opinions, comments, and ratings before publication and will reject those containing obvious falsehoods, that are misleading, offensive, obscene, or, in the Merchant's opinion, do not benefit other users or visitors to the online store. The Merchant is not responsible for the information in reviews, comments, and ratings and disclaims any responsibility arising from this information. By submitting a review, comment, or rating, the user or visitor explicitly agrees to the terms of use and allows the Merchant to publish part or all of the text in any electronic and other media. The Merchant has the right to use the content of the review, comment, or rating indefinitely and for any purpose that is in the Merchant's business interest, including publication in advertisements or other marketing communications. The author of the review, comment, or rating simultaneously declares and guarantees that they are the owner of the material and moral rights to the written reviews, comments, or ratings and that they transfer these rights free of charge, non-exclusively, and indefinitely to the Merchant.

13. Liability
The Merchant makes every effort to ensure the timeliness and accuracy of the data published in its online store, but the characteristics of products, delivery times, or prices can change so quickly that the Merchant cannot timely correct the data published in the online store. In such cases, the Merchant will notify the user (buyer) of the changes and allow them to withdraw from the order or change the order (see point 5). Although the Merchant strives to provide accurate photographs of the products available in the online store, all photographs should be taken as symbolic. Photographs do not guarantee the characteristics of the product. From the moment the shipment with the ordered products is submitted to the post office, the Merchant is not responsible for cases of physical damage, destruction, or loss of the shipment, nor for any missing content in the shipment or if the shipment shows signs of having been opened. In such cases, the user (buyer) must initiate a complaint procedure with the GLS delivery service. In case of damage to the shipment, this is done by bringing the shipment to the nearest post office in the same condition it was received, without adding or removing anything, and filling out a complaint report. The Merchant, together with GLS, will ensure that the complaint is resolved as soon as possible.

14. Complaints, Disputes, and Law Application
The Merchant respects applicable consumer protection regulations. The Merchant has established an effective complaint handling system and has designated a person with whom the user (buyer) can contact via email in case of issues. In case of problems, the user (buyer) can seek assistance by contacting the email address [email protected] and submitting a complaint there. The complaint handling process is confidential. The Merchant will confirm receipt of the complaint within five working days and inform the user (buyer) how long it will take to process the complaint and keep them informed about the progress. The Merchant will strive to resolve any disputes amicably. If an amicable resolution is not reached, the competent court in Kranj is exclusively responsible for resolving all disputes between the Merchant and the user (buyer). The Merchant and the user (buyer), as participants in electronic commerce, mutually recognize the validity of electronic messages in court. For these General Terms and Conditions and for all disputes between the Merchant and the user (buyer), Slovenian material and procedural law applies, without using international private law rules that would refer to the application of any other law. For all relationships and for rights and obligations not regulated by these General Terms and Conditions, the provisions of the Obligations Code, the Electronic Commerce Act, the Personal Data Protection Act, and the Consumer Protection Act apply accordingly.

15. Out-of-Court Consumer Dispute Resolution
In accordance with legal norms, Sweet-shop.si does not recognize any out-of-court consumer dispute resolution entity as competent to resolve a consumer dispute that the consumer may initiate under the Out-of-Court Consumer Dispute Resolution Act. As a provider of goods and services that enable e-commerce within the EU, we are obliged to publish a link to the Online Dispute Resolution (ODR) platform on our website. This platform is available to consumers on this website. This regulation arises from the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and Council on online consumer dispute resolution, and amendments to Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

16. Code of Conduct under the E-Commerce Act
Amazona d.o.o. operates in accordance with the Electronic Commerce Act and the regulations adopted based on it. More information about the E-Commerce Act is available on the official website of the Republic of Slovenia.

17. Amendments to General Terms and Conditions
The Merchant may amend and/or supplement these General Terms and Conditions in the event of changes to regulations governing e-commerce, data protection, and other areas related to the Merchant's e-commerce operations, and in case of changes to its business policy, notifying users in an appropriate manner, particularly through the Sweet-shop.si website. Any changes and/or supplements to the General Terms and Conditions will take effect and be applied after the expiration of an eight-day period from the publication of the changes and/or supplements. If a change and/or supplement to the General Terms and Conditions is necessary to comply with regulations, such changes and/or supplements may exceptionally take effect and be applied in a shorter time. A user who does not agree with the changes and/or supplements to these General Terms and Conditions must cancel their registration within eight days of the publication of the notice of the change and/or supplement; otherwise, after the expiration of this period, it will be considered, and no contrary evidence will be accepted, that the user accepts the changes and/or supplements to the General Terms and Conditions. The cancellation of registration is made by the user notifying the Merchant in writing of the cancellation